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Customer Engagement Consultant

Customer Engagement Consultant: Function

Business & Decision is looking for consultants to reinforce its customer engagement practice.

As a member of the CE Practice, you will be joining cross functional project teams to implement innovative marketing solutions within different sectors such as retail, fmcg, banking, insurance,... You will be responsible for customer engagement solution design, development and maintenance and for producing documented, well-crafted and scalable solutions.

As Customer Engagement consultant you can choose the career path you want: you can go more technical, focusing on tools like Adobe, IBM, Oracle. Or you can go more functional and concentrate on business/functional analyis and project management within the customer engagement domain.

Our customer engagement practice is part of the digital transformation projects Business & Decision is offering to clients. In collaboration with our data department our customer engagement projects can have a link with big data, cognitive solutions, etc. This way our consultants discover new domains from this multi disciplinary approach.

As Business & Decision is a fast growing company it gives a lot of opportunities to consultants to grow in the direction you want. There’s lots of flexibility, career paths in different directions and the opportunity to take ownership of new things on the market.

Customer Engagement Consultant: Profile

  • 2-5y+ experience with development of campaign management tools (IBM, Oracle, Marketo, ...)
  • Relevant experience with Adobe Campaign is a plus
  • Knolwedge of Analytics solutions (Adobe Analytics, Google Analytics) is a plus
  • Open to learn new technologies
  • Software design and architecture skills
  • Capable to work in a project context
  • Teamleading skills are a plus
  • Proficient oral and written communication skills
  • Proficient reporting skills
  • Good organizational skills
  • Fluent French or Dutch, and English

Company description

Our main values are Excellence, Respect and Modesty. To represent and live those values you also have the following skills:

  • Entrepreneurship, Solution Oriented and Client Intimacy
  • Team work, Social skills, Self-awareness and Communication skills
  • Flexible and Adaptable

Business & Decision Benelux is an international Consulting and Systems Integration (CSI) company. B&D contributes to the success of customer projects by driving maximum business performance. The company has a reputation for functional and technological expertise and has forged partnerships with all of the key technology vendors.

We specialize in providing consultancy services and solutions around our core pillars. Business Intelligence (BI), Customer Relationship Management (CRM) Enterprise Information Management (EIM), Risk and E-business solutions to both Multi-national and national organizations across all industry sectors from Banking, Insurance, Manufacturing, Distribution, Utilities, Telecommunications.


By joining Business & Decision, you will get an attractive consultant package including a company car, a strong career path, relevant training, challenging missions and projects and international perspectives. You will integrate into a highly skilled team and enjoy our famous after work activities and events!

Contact person

GC Catellani

Business & Decision Benelux
Business & Decision Benelux
Business & Decision Benelux
Business & Decision Benelux
Business & Decision Benelux
Business & Decision Benelux
Business & Decision Benelux
Business & Decision Benelux
Business & Decision Benelux
Business & Decision Benelux